Troubleshooting

I cannot sign in to my account

If you can't sign into your account, it may mean that you're not entering your email correctly, you may have forgotten your password, or you may have signed up with a Facebook account. First, double-…

Updated 2 years ago by Rachel

I want to delete my account

We're sad to see you go! To delete your account, please contact us stating so. If your account is deleted, all active listings you have will automatically be unpublished. Please allow a few days for…

Updated 4 years ago by Rachel

I want to update my email address

In order to update your email address, please contact us stating the current email your account is under and the new email you would like to add in. From there, you'll receive an email from our syste…

Updated 2 years ago by Rachel

I'd like to report a problem with the site

Our engineering team is working hard to make sure AptDeco is always running smoothly. From time to time, however, some bugs may need to be squashed! We are constantly updating our website to ensure y…

Updated 1 year ago by Rachel

Still have questions?

Still have questions? We're happy to help! Click on the "contact" button on the top of this article to send us an email or write to us directly at hello@aptdeco.com. Please make sure to include your…

Updated 1 month ago by Rachel