Troubleshooting

I cannot sign-in to my account

If you can't sign into your account, it may mean that you're not entering your email correctly, you may have forgotten your password, or you may have signed up with a Facebook account. First, double-…

Updated 2 months ago by Rachel

I want to delete my account

We're sad to see you go! To delete your account, please contact us stating so. If your account is deleted, all active listings you have will automatically be unpublished. Please allow a few days for…

Updated 2 months ago by Rachel

I want to update my email address

In order to update your email address, please go to your dashboard and edit your profile – add your new email and save the changes. You'll receive an email from our system for you to confirm the new…

Updated 5 months ago by Rachel

I'd like to report a problem with the site

Our engineering team is working hard to make sure AptDeco is always running smoothly. From time to time, however, some bugs may need to be squashed! We are constantly updating our website to ensure y…

Updated 1 week ago by Rachel