How do I reschedule my pick up?

If your pickup is not the next day, you can reschedule! Click the Purchases tab on your AptDeco account. Scroll to your order and click View pick up date. Reschedule by clicking Select new pickup date/ time and propose new dates from there. Check out our video below!

If your pickup is within 24 hours, this gets tricky. At this point we've already added this delivery to the route tomorrow, and sent the buyer a delivery reminder. Plus, there's no guarantee the buyer will want to reschedule since buyers plan well in advance to be available for their delivery. 

Is there any way you can be available for the pickup tomorrow or have someone take your place - whether it's a friend/family member/neighbor/doorman? Customers must be available for their entire time window since we have multiple deliveries, but our delivery team will contact you 15-45 min before arriving. We can add additional contact information to your account if you have multiple people covering.

If none of these options work, then we can reach out to the buyer to see if they can reschedule. They may ask to be compensated the delivery fee or cancel the sale.


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