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Selling

Can I sell on AptDeco if I'm not in NYC?

AptDeco currently serves New York City and its surrounding areas, including: Regions: Counties: New York City Manhattan, Brooklyn, Queens, Bronx, Staten Island New York North Westchester, Rockland, P…

Updated 5 days ago by Jade

How Can I Sell Faster?

When your lease is ending and you're making moves, there's no time to waste. The first step to increase your chances of selling furniture is to have a complete listing. That means: Having great pictu…

Updated 10 months ago by Rachel

How Do I List An Item?

Creating a listing is easy! Just click Sell on AptDeco and follow the prompts. When listing you'll be asked to add pictures of your item, provide details and a brief description, as well as set your…

Updated 10 months ago by Rachel

How Do I Price My Furniture?

Real talk: furniture loses up to 60% of its value once it leaves a store. We know, the truth hurts. We advise pricing your items at at least 50% off their original cost. We provide a recommended pric…

Updated 10 months ago by Rachel

How and When Do I Get Paid?

Payment will be visible in your bank account 2 - 5 business days after delivery, depending on the speed of your bank. We use Stripe as our payment provider, a service also used by thousands of other…

Updated 10 months ago by Jade

How do I edit my listing?

You can edit your listing by clicking on the Listings tab. To edit the price, just click on the pencil icon next to the current price of your listing. To edit additional details, just click on the th…

Updated 8 months ago by Jade

How do I reschedule my pick up?

If your pickup is not the next day, you can reschedule! Click the Purchases tab on your AptDeco account. Scroll to your order and click View pick up date. Reschedule by clicking Select new pickup dat…

Updated 8 months ago by Abi Scholz

I Received A Purchase Request But It Cancelled, What Do I Do?

If you've received a purchase request and you weren't able to confirm it within the 24 hour period, let us know! We’ll reach out to your buyer to see if they're interested in reinstating the sale sin…

Updated 10 months ago by Rachel

I've Sold An Item. What's Next?

Congratulations! Once a buyer purchases your item, your furniture will be marked as ‘ Sold/Expired.’ We’ll send you alerts via email and SMS asking you to confirm your sale. Unsure how? Check out thi…

Updated 10 months ago by Rachel

My Item Is No Longer Available. How Do I Remove My Listing?

To remove your listing just sign in and click My Account and then select Listings from the dropdown menu. Once there, scroll to the item you're trying to remove and click on Select Action. See the wh…

Updated 10 months ago by Rachel

What Happens If I Decline A Purchase Request?

All sales are first-come, first-serve, so it's important to ensure that if your item is listed it's available. If you sell your item somewhere else or give your item away, please unpublish if from yo…

Updated 10 months ago by Abi Scholz

What Items Can I Sell On AptDeco?

Category: Specifics: Sofas 2 Piece Sectionals, 3+ Piece Sectionals, 2 Seater Sofas, 3+ Seater Sofas, Chaise Lounges, Futons, Loveseats, Sleeper Sofas Tables Changing Tables, Coffee Tables, Desks, Din…

Updated 10 months ago by Rachel

What is AptDeco's Selling Fee?

Listing is free on AptDeco! When you make a sale, we charge a fee based on the category, brand and selling price of your item ranging from 25% to 38%. The fee allows us to: advertise your item(s). ha…

Updated 10 months ago by Rachel

What is AptDeco’s Cancellation Policy?

All sales are final on AptDeco, which applies to both buyers and sellers. Please make sure your item is available before confirming a purchase request. Canceling a sale after having confirmed the pur…

Updated 1 year ago by Rachel

Why Can't I List Bedroom Sets?

Unfortunately, we don't list items in a set (except for dining table + chair sets and identical items). We've noticed through experience that items listed as a set take a lot longer to sell - if they…

Updated 10 months ago by Abi Scholz

Why Do I Need More Than One Picture?

Our goal is to help you easily sell your furniture as quickly as possible - we love our job! Nothing helps us do that more than some great photos. Pictures say a thousand words, so having a good one…

Updated 10 months ago by Abi Scholz

Why Is Cancellation Prohibited?

As a seller, when you confirm your purchase request, the buyer stops their search for the perfect piece. They have already waited up to 24 hours to make sure that they are going to receive your furni…

Updated 10 months ago by Rachel

Will You Pickup My Furniture and Store It Until It Sells?

Unfortunately, we don't buy or warehouse seller's items. However, we'll pick up your item once it sells and pickup/delivery are schedule. If you need some help listing, please check out How do I list…

Updated 10 months ago by Abi Scholz

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