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Selling

Can I sell on AptDeco if I'm not in the Northeast region?

Yes! AptDeco currently serves the contiguous United States. If you're not located in our standard service region , you can still sell on our platform and our white glove delivery partner will handle…

Updated 3 weeks ago by Jade

How and when do I get paid?

Payment will be visible in your bank account 2 - 5 business days after delivery, depending on the speed of your bank. We use Stripe as our payment provider, a service also used by thousands of other…

Updated 4 months ago by Jade

How can I sell faster?

The first step to increase your chances of selling furniture is to have a complete listing. That means: Price your items competitively; see how similar items to yours on AptDeco are priced, and adjus…

Updated 9 months ago by Rachel

How do I accept an offer?

On our platform, buyers and sellers can absolutely negotiate the price of an item. To accept an offer, please head over to your Offers tab and click Accept. From there, please hold as the site redire…

Updated 6 months ago by Jaclyn Scott

How do I edit my listing?

To edit your listing, please head over to your Listings tab and click the three dots next to your item. From there, you can adjust most aspects of your listing. Our curation team is responsible for e…

Updated 9 months ago by Jade

How do I know if an inquiry is legitimate?

Buyers and sellers are welcome to discuss questions regarding a listing through the messaging portion of our site. For your safety and protection, please abide by the following guidelines in order fo…

Updated 9 months ago by Pierce Lydon

How do I list an item to sell?

Creating a listing is easy! Just click Start Selling and follow the prompts. When listing, you will be asked to add pictures of your item, provide details and a brief description, as well as set your…

Updated 9 months ago by Rachel

How do I price my furniture?

Real talk: furniture loses up to 60% of its value once it leaves a store. We know, the truth hurts. We advise pricing your items at at least 50% off their original cost. We provide a recommended pric…

Updated 9 months ago by Rachel

How do I reschedule my pick up?

If your pickup is not the next day, you can reschedule! Click the Sales tab on your AptDeco account and click on your sale. Reschedule by clicking Propose new pickup date/time and add new dates from…

Updated 3 months ago by Abi Scholz

I received a purchase request but it cancelled, what do I do?

If you've received a purchase request and you weren't able to confirm it within the 36 hour period, let us know! We’ll reach out to your buyer to see if they're interested in reinstating the sale sin…

Updated 6 months ago by Rachel

I've sold an item. What's next?

Congratulations! Once a buyer purchases your item, your furniture will be marked as ‘ Sold/Expired.’ We’ll send you alerts via email and SMS asking you to confirm your sale. Once you confirm, you’ll…

Updated 3 months ago by Rachel

Messaging Guidelines

Buyers and sellers are welcome to discuss questions regarding a listing through the messaging portion of our site. For your safety and protection, please abide by the following guidelines in order fo…

Updated 9 months ago by Jaclyn Scott

My item is no longer available. How do I remove my listing?

To remove your listing, just sign in and click your Account icon and then select Listings from the dropdown menu. Once there, scroll to the item you're trying to remove, check the box on the left sid…

Updated 9 months ago by Rachel

What happens if I decline a purchase request?

All sales are first-come, first-serve, so it's important to ensure that if your item is listed it's available. If you sell your item somewhere else or give your item away, please deactivate if from y…

Updated 9 months ago by Abi Scholz

What is AptDeco's selling fee?

Listing is free on AptDeco! Once you make the sale you’ll keep up to 75% of the earnings. We keep a portion of the earnings (ranging from 25% to 48%) in order to create a seamless experience for you.…

Updated 2 weeks ago by Rachel

What is AptDeco’s cancellation policy?

All sales are final on AptDeco, which applies to both buyers and sellers. Please make sure your item is available before confirming a purchase request. Canceling a sale after having confirmed the pur…

Updated 5 months ago by Rachel

What items can I sell on AptDeco?

Category: Specifics: Sofas 2 Piece Sectionals, 3+ Piece Sectionals, 2 Seater Sofas, 3+ Seater Sofas, Chaise Lounges, Futons, Loveseats, Sleeper Sofas Tables Changing Tables, Coffee Tables, Desks, Din…

Updated 5 months ago by Rachel

Why Is cancellation prohibited?

As a seller, when you confirm your purchase request, the buyer stops their search for the perfect piece. They have already waited up to 36 hours to make sure that they are going to receive your furni…

Updated 6 months ago by Rachel

Why can't I list bedroom sets?

Unfortunately, we don't list items in a set (except for dining table + chair sets and identical items). We've noticed through experience that items listed as a set take a lot longer to sell - if they…

Updated 6 months ago by Abi Scholz

Why do I need more than one photo for my listing?

Buyers want to see how the item they are thinking of purchasing will look into their home. The more photos, the merrier. Our data shows providing at least 3 photos increases your chance of selling. O…

Updated 9 months ago by Abi Scholz

Will you pickup my furniture and store it until it sells?

Unfortunately, we don't buy or warehouse seller's items. However, once the item sells, you will be able to schedule pickup/delivery. If you need some help listing, please check out How do I list an i…

Updated 9 months ago by Abi Scholz

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