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Selling

Can I sell on AptDeco if I'm not in NY?

AptDeco is currently available in New York City metro area including New Jersey, Long Island, Westchester and the Hudson Valley and Connecticut. You’re able to sell from any of those areas. We’ll get…

Updated 2 months ago by Rachel

How and when do I get paid?

Payment will be visible in your bank account two-to-five business days after delivery is confirmed, depending on your bank's processing time. We use Stripe as our payment provider, which is a certifi…

Updated 2 months ago by Rachel

How can I sell faster?

When you're lease is ending and you're making moves, there's no time to waste. The first step to increase your chances of selling furniture is to have a complete listing. That means having great pict…

Updated 2 months ago by Rachel

How do I edit my listing?

You can edit any information in your listing including, pricing, description, photos, etc. To edit your listing, just sign in and go to your selling dashboard. Once you’re there, scroll to the item y…

Updated 2 months ago by Rachel

How do I list an item?

Creating a listing is easy! Click on ‘Sell on AptDeco’ at the top of this page and follow the prompts. When listing, you'll be asked to add pictures of your item, provide details and a brief descript…

Updated 2 months ago by Rachel

How do I price my furniture?

Real talk: furniture loses up to 60% of its value once it leaves a store. We know, the truth hurts. We advise pricing your items at at least 50% off their original cost. We provide a recommended pric…

Updated 2 months ago by Rachel

I received a purchase request but it cancelled, what do I do?

If you've received a purchase request and you weren't able to confirm it within the 24 hour period, let us know! We’ll reach out to your buyer to see if they're interested in reinstating the sale sin…

Updated 2 months ago by Rachel

I saw other mattresses on the site. Why can't I sell my mattress on AptDeco?

AptDeco only sells brand new mattresses by The White Label Mattress. Unfortunately, we're unable to pickup or deliver used mattresses/box springs- or facilitate that exchange- due to NYC Health Code…

Updated 2 months ago by Rachel

I've sold an item. What's next?

Congratulations! Once a buyer purchases your item, your furniture will be marked as ‘Sold.’ We’ll send you alerts via email and SMS asking you to confirm your sale. Unsure how? Check out this short v…

Updated 2 months ago by Rachel

My item is no longer available. How do I remove my listing?

To remove your listing, just sign in and go to your dashboard. Once there, scroll to the item you're trying to remove and click on ‘Select Action’ and ‘Unpublish’. See the whole process below!. Unpub…

Updated 2 months ago by Rachel

My pickup is set, but I need to reschedule. Help!

If your pickup is not the following day, you can reschedule! Click 'My Account' - 'My Listings' and click 'My Sold Items' on the following page. Scroll to your transaction and click 'View pick up dat…

Updated 2 months ago by Abi Scholz

What happens if I decline a purchase request?

All sales are first-come, first-serve, so it's important to ensure that if your item is listed, it's available. No one wants to buy something that's not really for sale. If you sell your item somewhe…

Updated 2 months ago by Abi Scholz

What is AptDeco's selling fee?

Listing is free on AptDeco. When you make a sale, we charge a fee based on the category, brand and selling price of your item ranging from 19% to 33%. So you keep up to 81% of the proceeds. The exact…

Updated 2 months ago by Rachel

What is AptDeco’s Cancellation Policy?

All sales are final on AptDeco, which applies to both buyers and sellers. Please make sure your item is available before confirming a purchase request. Canceling a sale after having confirmed the pur…

Updated 2 months ago by Rachel

What items can I sell on AptDeco?

We allow new and pre-owned home furnishings and accessories that are clean, usable, and accurately represented. We do not allow the sale of the following items for the specified reasons below: Hygien…

Updated 5 months ago by Rachel

Why can't I list my bedroom set? I bought it together?

Unfortunately, we don't list items in a set (except for dining table + chair sets and identical items). We've noticed through experience that items listed as a set take a lot longer to sell- if they…

Updated 2 months ago by Abi Scholz

Why do I need more than one picture?

Our goal is to help you easily sell your furniture as quickly as possible - we love our job! Nothing helps us do that more than some great photos. Pictures say a thousand words, so having a good ones…

Updated 2 months ago by Abi Scholz

Why is cancellation prohibited?

As a seller, when you confirm your purchase request, the buyer stops their search for the perfect piece. They have already waited up to 24 hours to make sure that they are going to receive your furni…

Updated 2 months ago by Rachel

Will you pick up my furniture and store it until it sells?

Unfortunately, we don't buy or warehouse seller's items. However, we'll pick up your item[s] once you sell your piece[s] and schedule a pickup/delivery date. If you need some help listing, please che…

Updated 2 months ago by Abi Scholz

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