Returns & Refunds

My item is stored in AptDeco's storage facility. How does this work?

We’ve taken your item to the warehouse to resell on your behalf. This agreement is limited to 30 days, as we have very limited warehouse space and are not set up to operate as a consignment service.…

Updated 11 months ago by Abi Scholz

The item I purchased does not match the listing, what are my options?

If your item arrives and it doesn't match the listing in condition, brand, size, or authenticity, just let us know. You qualify for a full refund. Please file a dispute/return request us within 24 ho…

Updated 2 years ago by Rachel

What happens if my item does not fit into my building?

If an item you purchased does not fit in your apartment, but the dimensions in the listing are accurate, we will proceed with completing the sale. Since sales are final, you cannot return the item, b…

Updated 2 years ago by Rachel

What is AptDeco's Money-back Guarantee?

If you decide you don't like an item you've received even though it's the right piece, we'll help you to resell it through AptDeco—and we'll waive our sellers' fees to help you earn back your expense…

Updated 2 years ago by Abi Scholz

What is AptDeco's return policy?

All sales are final on AptDeco. However, buyers may request to return or partial refund if the item was misrepresented in the listing i.e. the listing description doesn't match the item received. If…

Updated 2 years ago by Rachel

Returns & Refunds

My item is stored in AptDeco's storage facility. How does this work?

The item I purchased does not match the listing, what are my options?

What happens if my item does not fit into my building?

What is AptDeco's Money-back Guarantee?

What is AptDeco's return policy?

Contact