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Pickup & Delivery

Can AptDeco take care of extensive furniture disassembly?

If your furniture came into the apartment using a professional furniture disassembly company (e.g. Dr. Sofa), it will need to go out using a similar service. We cannot take apart sofas beyond removin…

Updated 3 days ago by Reham

Can I pick up items from a seller?

Yes, as long as the seller provides it as an option on their listing. When you add an item to checkout you’ll be prompted if you’d like for the item to be delivered or picked up by you. If you decide…

Updated 1 week ago by Reham

Can I shorten my time window?

Unfortunately, at the moment we cannot promise a shortened window given NYC traffic. We would suggest that you ask a friend, neighbor, or member of building staff to help cover a part of the window j…

Updated 1 week ago by Reham

Do I have to disassemble my item?

Please don’t disassemble your item before pickup! If your item requires disassembly, our delivery team will disassemble the item for you at time of pickup. It’s important that they do so as it will h…

Updated 1 week ago by Reham

Do you provide insurance (COIs)?

We can absolutely provide a certificate of insurance for your pick up or delivery. Please go ahead and fill out the following form , and we'll have it completed and sent to you directly to share with…

Updated 1 week ago by Reham

Does AptDeco provide an ETA for pickups/ deliveries?

Once you select one our time windows, we cannot provide a shortened time window as our delivery team is conducting multiple pickups/ deliveries during the day and we must account for multiple factors…

Updated 1 week ago by Reham

How can I add instructions, contact information for pickup/delivery?

We're happy to help! Please email us the instructions (i.e. "The doorman will let you up to my apartment, "My roommate will be home for delivery," etc) so we can add this to the transaction. We'll ma…

Updated 3 days ago by Abi Scholz

How do I opt-in to cover delivery for my item?

A great way to increase your chances of selling is by covering delivery for the item you're selling. In order to do so, go to 'My Listings' and locate the item you want to cover delivery for.. Once y…

Updated 3 days ago by Reham

How does pickup and delivery work?

If a buyer chooses to have their item delivered, we’ll pick up/deliver the item on the date(s) the seller/buyer agreed to. Our delivery team will notify customers by phone that they're on their way 1…

Updated 1 week ago by Reham

How much does delivery cost?

We offer the simplest delivery fees out there! I We have three categories: small, medium and large. Most items fall under the medium ($69) flat-rate delivery bracket. Smaller items get delivered for…

Updated 1 week ago by Reham

I missed my delivery - what do I do?

If we arrive at your location and aren' able to reach you OR are denied entrance to your building, our team will notify our dispatcher. We'll do our best to resolve the situation as quickly as possib…

Updated 3 days ago by Abi Scholz

I need to update my address.

Once a buyer submits a purchase request, you can no longer edit your address. Since this is used to calculate our delivery fee, we'll need to update this for you. We're happy to help - just contact u…

Updated 3 days ago by Abi Scholz

I opted to pickup my item from the seller, but I bit off more than I can chew- Can I switch?

We can make that switch! However, we'll have to charge you a delivery fee since our delivery team is picking up/delivering this item on your behalf- we can calculate it using your address. You can se…

Updated 3 days ago by Abi Scholz

I selected delivery, but I want to pickup the item myself. Can I switch?

This is dependent on whether or not the seller is comfortable with a self pickup since the item is at their location. Sellers can enable this option on their listings, but the default option would be…

Updated 3 days ago by Abi Scholz

I'm moving today and my item sold - can you come pick up my furniture?

We're so sorry, but we're unable to arrange same-day deliveries. We've already sent the pickup/delivery routes out to our delivery partners, and they've prepared to fulfill those routes. We can pick…

Updated 3 days ago by Abi Scholz

What happens if building damage occurs?

Our building damage rate is incredibly low (less than 1%!), but even the best of us make mistakes. If building damage occurs during pickup or delivery, please submit a claim here. Claims must be rece…

Updated 1 week ago by Reham

What happens if the item doesn't match the listing at pickup?

If our team arrives at the seller's location and notices additional blemishes or different measurements, they'll notify the buyer of the discrepancy. This means: We'll send photos to your email.. You…

Updated 3 days ago by Abi Scholz

What if pickup is unavailable? What happens then?

If we arrive at the pickup location and can't reach the seller OR are denied entry to the building, our team notifies our dispatcher, who will try to resolve the issue. We'll call, text and email to…

Updated 3 days ago by Abi Scholz

When does AptDeco pick up and deliver items?

Pickup and delivery days. Pick up / delivery days in NYC: Mondays. Tuesdays. Wednesdays. Thursdays. Fridays. Saturdays. Sundays.. Pick up / delivery days outside NYC: New Jersey & Staten Island: Wedn…

Updated 1 week ago by Reham

Who Covers the Delivery Fee?

The buyer covers the delivery fee. The only time a seller covers the delivery fee is if they select to cover 50% or 100% of the delivery fee on their listing. If you'd like to cover delivery, you can…

Updated 3 days ago by Abi Scholz