Pickup & Delivery

Can AptDeco Take Care Of Extensive Furniture Disassembly?

If your furniture came into the apartment using a professional furniture disassembly company (e.g. Dr. Sofa), it will need to go out using a similar service. We cannot take apart sofas beyond removin…

Updated 6 months ago by Rachel

Can I Pick Up Items From A Seller?

Yes, as long as the seller provides it as an option on their listing. At checkout you can choose to have the item delivered of pick it up yourself. If you decide to pick up an item yourself it's impo…

Updated 6 months ago by Rachel

Can I Shorten My Time Window?

Unfortunately, we cannot promise a shortened window given NYC traffic. We would suggest that you ask a friend, neighbor, orr member of building staff to help cover a part of the window just in case.…

Updated 6 months ago by Rachel

Do I Have To Disassemble My Item?

Please don’t disassemble your item before pickup! If your item requires disassembly, our delivery team will disassemble the item for you at time of pickup. It’s important that they do so as it will h…

Updated 6 months ago by Rachel

Do You Provide Insurance (COIs)?

We can absolutely provide a certificate of insurance for your pick up or delivery. We just need you to complete our COI Form. In 12 - 24 hours our insurance team will reach out with the necessary doc…

Updated 8 months ago by Rachel

Does AptDeco provide an ETA for pickups/ deliveries?

Once you select one our time windows, we cannot provide a shortened time window as our delivery team is conducting multiple pickups/ deliveries during the day and we must account for multiple factors…

Updated 1 year ago by Rachel

How Can I Add Instructions For Pickup/Delivery?

We're happy to help! Please email us the instructions (i.e. "The doorman will let you up to my apartment, "My roommate will be home for delivery," etc) so we can add this to the transaction. We'll ma…

Updated 6 months ago by Abi Scholz

How do I opt-in to cover delivery for my item?

A great way to increase your chances of selling is by covering delivery for the item you're selling. In order to do so, go to 'My Listings' and locate the item you want to cover delivery for.. Once y…

Updated 1 year ago by Rachel

How does pickup and delivery work?

If a buyer chooses to have their item delivered, we’ll pick up/deliver the item on the date(s) the seller/buyer agreed to. Our delivery team will notify customers by phone that they're on their way 1…

Updated 1 year ago by Rachel

How much does delivery cost?

Our delivery fee covers picking up the item, transporting it to your location, delivering and assembling it in your room of choice. The pick up process includes inspecting the item to ensure it match…

Updated 6 months ago by Rachel

I missed my delivery - what do I do?

If we arrive at your location and aren' able to reach you OR are denied entrance to your building, our team will notify our dispatcher. We'll do our best to resolve the situation as quickly as possib…