How Do I Reschedule Delivery?
You can reschedule up until a day prior to your delivery. Just click My Account and select Purchase History from the dropdown menu. Scroll to your order and click Manage Order. You can propose new dates there. You can also view how to reschedule below.
If you are within 24 hours of your delivery you are, unfortunately, unable to reschedule as routes are finalized. Is there anyone who can take your place for a delivery - whether it be a friend/family member/neighbor/doorman? We will notify you 15 - 45 min before arriving via text to better help you coordinate. We can also include any additional contact information in your transaction notes so that our team is aware.
If none of these options are possible, then we'll have to charge you $25 for storage and deliver the item on another day.