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Buying

Can I buy on AptDeco if I'm not in NY metro area?

AptDeco is currently available in New York City and surrounding areas. We are working really hard to make our service available in other cities as soon as possible! Buying from outside our flat-rate…

Updated 1 month ago by Reham

Can I pick up an item vs. have it delivered?

Yes, as long as the seller provides it as an option on their listing. When you add an item to checkout you’ll be prompted if you’d like for the item to be delivered or picked up by you. If you're not…

Updated 2 months ago by Reham

How can I make sure my furniture fits in my building/apartment?

Not all sofas are made equal! New York is a city of creative housing and tiny stairwells - there's a reason there is an industry of Sofa Doctors (yes, really!). You’ll a measuring tape and a few minu…

Updated 1 month ago by Reham

How do I buy an item?

To buy an item on AptDeco, simply find the item you wish to purchase and add it to your shopping cart. Once you're ready to purchase, go to your shopping cart and click on 'proceed to purchase reques…

Updated 1 month ago by Reham

How do I use a promo code?

Once you reach checkout, you'll see the payment breakdown. Right below it, it says 'Have a promo code?'' and then a button 'Click here to enter it'. Make sure you enter the code correctly into this b…

Updated 1 month ago by Reham

I forgot to use my coupon at checkout. Can I apply the coupon retroactively?

Once a buyer purchases an item at checkout, the charge is fixed. Therefore, we cannot apply coupons retroactively. If your coupon has not expired yet, feel free to use it on your next purchase - what…

Updated 1 month ago by Reham

I just purchased an item, but I've changed my mind and no longer want it. Can I cancel the sale?

All sales are final on AptDeco and we cannot cancel sales solely at the buyer’s request, out of respect to the seller. Once a buyer purchases an item, the seller’s item is listed as ‘Sold’ and they l…

Updated 2 months ago by Reham

What happens after a purchase?

Once you submit a purchase request, we’ll notify the seller. Your payment is authorized, but held pending the seller’s confirmation. The seller has 24 hours to confirm your purchase. Once the seller…

Updated 1 month ago by Reham

What items can I buy on AptDeco?

Customers can purchase a wide array of furniture, ranging from sofas, chairs, tables, beds, storage items, lighting, and décor. Don’t know where to start? You can search our catalog by categories, se…

Updated 1 month ago by Reham