Buying

Can Coupon Be Applied Retroactively?

Once you purchase an item at checkout, the charge is fixed. Unfortunately, we cannot apply coupons retroactively. If your coupon has not expired yet, feel free to use it on your next purchase. How ab…

Updated 1 year ago by Jade

Can I Buy On AptDeco If I'm Not In An Area You Serve?

AptDeco currently serves New York City and its surrounding regions. If you're not located in a region we serve you can still buy on our platform, but AptDeco will be unable to provide delivery. For d…

Updated 1 year ago by Jade

Can I Pick Up An Item Vs. Have It Delivered?

As long as a listing shows local pickup is available you'll be able to choose self pickup at time of checkout! If a listing doesn't show local pickup is available, no worries. You can message the sel…

Updated 1 year ago by Jade

Can I See An Item Before I Purchase?

Customers may discuss viewing an item through the messaging system. However, we are not responsible and can't facilitate any interactions that occur off our platform. An overwhelming percentage of Ap…

Updated 1 year ago by Jade

Do You Inspect For Bed Bugs?

Our delivery team inspects items for accuracy at pickup. During this inspection they also check for bed bugs. If our delivery team finds any signs of bed bugs, which is extremely rare , then we'll ca…

Updated 1 year ago by Jade

Does AptDeco Have A Showroom?

Welcome to AptDeco! Unfortunately, we don't have a showroom. All of the items listed on AptDeco are located at the sellers' location. However, you can click the Contact Seller icon on their listing t…

Updated 1 year ago by Jade

How Can I Contact the Seller?

If you'd like to contact the seller, go to their listing and scroll down. Once you see the seller's name, click the 'Message' link. Here's a video to help!. Have a question about an item? Ask the sel…

Updated 1 year ago by Jade

How Can I Learn More About An Item Before Purchase?

Buying furniture is a big step, so we understand you may want you to ask the seller some questions! The best way to do this it to message the seller directly. Scroll to the bottom of the listing to f…

Updated 1 year ago by Jade

How Can I Make Sure My Item Fits In My Space?

Not all sofas are made equal! New York is a city of creative housing and tiny stairwells. You’ll need a measuring tape and a few minutes, but trust us, making sure an item fits is well worth it. Take…

Updated 1 year ago by Jade

How Do I Buy An Item?

To buy an item on AptDeco, simply find the item you wish to purchase and add it to your shopping cart. Once you're ready to purchase, go to your shopping cart and click on 'proceed to purchase reques…

Updated 1 year ago by Jade

How Do I Reschedule Delivery?

You can reschedule up until a day prior to your delivery. Go to your Purchases tab and click Manage Order. From there, click propose a new delivery date/time. You can also view how to reschedule belo…

Updated 1 year ago by Jade

How Do I Use A Promo Code?

Once you reach checkout, you'll see the payment breakdown. Click 'Promo Code' and a field will pop up for you to enter the coupon code. Your savings will be reflected in the grand total. If it doesn’…

Updated 1 year ago by Jade

I just purchased an item, but I've changed my mind and no longer want it. Can I cancel the sale?

We only provide buyers a return/refund if the item is wrong/missing/doesn't match the listing, which is stated in our Money-Back Guarantee Policy. Buying on AptDeco is first-come, first-serve. Once a…

Updated 2 years ago by Rachel

What Happens After I Submit A Purchase Request?

Once you submit a purchase request , we’ll notify the seller via email. Your payment is authorized, but held in escrow pending the seller’s confirmation. The seller has 36 hours to confirm your purch…

Updated 4 months ago by Rachel

What Items Can I Buy On AptDeco?

Customers can purchase a wide array of furniture on AptDeco! Categories: Specifics: Sofas 2 Piece Sectionals, 3+ Piece Sectionals, 2 Seater Sofas, 3+ Seater Sofas, Chaise Lounges, Futons, Loveseats,…

Updated 1 year ago by Jade