Buying

An item that I had in my wishlist is no longer there. Where did it go?

Unfortunately, if an item is no longer visible on the site or it indicates as 'Sale Ended', it's no longer available for sale by the owner. To give some perspective, we always email/text sellers aski…

Updated 2 months ago by Abi Scholz

Can I buy on AptDeco if I'm not in NY metro area?

AptDeco is currently available in New York City and surrounding areas. We are working really hard to make our service available in other cities as soon as possible! Buying from outside our flat-rate…

Updated 2 months ago by Rachel

Can I pick up an item vs. have it delivered?

Yes, as long as the seller provides it as an option on their listing. When you add an item to checkout you’ll be prompted if you’d like for the item to be delivered or picked up by you. If you're not…

Updated 2 months ago by Rachel

Can I see an item in person before I purchase?

Customers may discuss viewing an item via the messaging system. However, please note that we are not responsible for any interaction that occurs off our platform, and we personally cannot coordinate…

Updated 2 months ago by Abi Scholz

Do you inspect for bedbugs?

Our delivery team inspects items for accuracy- which includes inspecting for bed bugs- at the pick up location. If our delivery team finds any signs of bed bugs, which is extremely rare , then we'll…

Updated 2 months ago by Abi Scholz

How can I contact the seller?

If you'd like to contact the seller, go to their listing and scroll down. Once you see the seller's name, click the 'Message' link. Here's a video to help!. Have a question about an item? Ask the sel…

Updated 1 month ago by Abi Scholz

How can I make sure my furniture fits in my building/apartment?

Not all sofas are made equal! New York is a city of creative housing and tiny stairwells - there's a reason there is an industry of Sofa Doctors (yes, really!). You’ll need a measuring tape and a few…

Updated 2 months ago by Rachel

How do I buy an item?

To buy an item on AptDeco, simply find the item you wish to purchase and add it to your shopping cart. Once you're ready to purchase, go to your shopping cart and click on 'proceed to purchase reques…

Updated 2 months ago by Rachel

How do I use a promo code?

Once you reach checkout, you'll see the payment breakdown. Click 'Promo Code' and a field will pop up for you to enter the coupon code. Your savings will be reflected in the grand total. If it doesn’…

Updated 2 months ago by Rachel

I forgot to use my coupon at checkout. Can I apply the coupon retroactively?

Once you purchase an item at checkout, the charge is fixed. Unfortunately, we cannot apply coupons retroactively. If your coupon has not expired yet, feel free to use it on your next purchase - what…

Updated 2 months ago by Rachel

I just purchased an item, but I've changed my mind and no longer want it. Can I cancel the sale?

We only provide buyers a return/refund if the item is wrong/missing/doesn't match the listing, which is stated in our Money-Back Guarantee Policy. Buying on AptDeco is first-come, first-serve. Once a…

Updated 2 months ago by Rachel

My delivery is set, but I need to reschedule! How do I do this?

If your delivery is not the following day. you can reschedule! Click 'My Account' - 'My Purchase History.' Scroll to your order and click 'Manage Order.' You can propose new dates there. You can also…

Updated 2 months ago by Abi Scholz

What are the hours of your showroom?

Welcome to AptDeco! Unfortunately, we don't have a showroom. All of the items listed on AptDeco are located at the sellers' location. However, you can click the 'Contact Seller' icon on their listing…

Updated 2 months ago by Abi Scholz

What happens after I submit a purchase request?

Once you submit a purchase request , we’ll notify the seller. Your payment is authorized, but held in escrow pending the seller’s confirmation. The seller has 24 hours to confirm your purchase. Once…

Updated 2 months ago by Rachel

What if I need more information about an item before purchase?

Buying furniture is a big step, so naturally, we want you to ask as many questions as you'd like! The best way to get more information about a potential piece is to message the seller. Scroll to the…

Updated 2 months ago by Abi Scholz

What items can I buy on AptDeco?

Customers can purchase a wide array of furniture , ranging from sofas, chairs, tables, beds, storage items, lighting, and décor. Don’t know where to start? You can search our catalog by categories, s…

Updated 2 months ago by Rachel